"Rock Boxes," "Closeting," chargebacks and other forms of consumer misconduct are on the rise. With the explosive growth of on-line commerce, a business owners should be aware. What do these terms mean? Retailers, online or brick and mortar, are seeing suspicious customer claims increasing.Two articles listed below will provide more information and just might save you from becoming a victim.
Businesses Get Tough on 'Friendly' Fraud
by Pui-Wing Tam, FiLife.com, May 26, 2009
Frendly fraud, a term used to describe consumers trying to "get over" on merchants in little ways, is on the rise and retailers are fighting back. Merchants are fighting a surge in so-called friendly fraud, as more consumers try to get out of paying for their Internet purchases in the recession.
Online jeweler Ice.com Inc. and travel site Expedia Inc. are among companies seeing at least 50% spikes from October in friendly fraud, a term used to describe when a consumer disputes an online charge but doesn't return the item or has already used the product...
Read more about friendly fraud on FiLife.com, here:
http://www.filife.com/stories/businesses-get-tough-on-friendly-fraud
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Telltale Signs of E-Commerce Fraud
By Ori Eisen, E-Commerce Times, 02/25/09
In a time of economic crisis, there tends to be an increase in the number of people that turn to criminal activity. Although petty crime is usually one area that shows a significant upswing, an additional form of criminal activity on the rise is fraud.
As long as people can get away with it, there will be fraud. However, there are signs you can watch out for that might raise a red flag on potentially fraudulent transactions. Look for questionable street and email addresses as well as multiple orders from the same device...
Read more about preventing all types of ecommerce fraud here: http://www.ecommercetimes.com/story/66278.html?wlc=1243444911
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